[Dissonance] Bakker & Heuven (2006)

[dissonance at psychologie-sociale.org]

Référence complète :
Bakker, A. B., & Heuven, E. (2006). Emotional Dissonance, Burnout, and 
In-Role Performance Among Nurses and Police Officers. International 
Journal of Stress Management, Vol 13(4), Nov 2006. pp. 423-440.

Résumé :
Two studies including 108 nurses and 101 police officers tested the 
proposition that emotionally demanding interactions with recipients may 
result in emotional dissonance, which, in turn, may lead to job burnout 
and impaired performance. More specifically, on the basis of the 
literature on burnout and emotional dissonance, the authors hypothesized 
that emotional job demands would explain variance in burnout (i.e., 
exhaustion and cynicism/disengagement) through their influence on 
emotional dissonance. In addition, the authors predicted that emotional 
dissonance would be (negatively) related to in-role performance through 
its relationship with burnout. The findings of a series of structural 
equation modeling analyses supported both hypotheses. The implications 
for research and practice are discussed, as well as avenues for 
additional research.

Mots-clés :
burnout; emotional demands; emotional dissonance; in-role performance; 
nurses; police; job stress

Contact :
Bakker, Arnold B., Department of Work and Organizational Psychology, 
Erasmus University Rotterdam, Institute of Psychology, Woudestein, 
T12-47, P.O. Box 1738, 3000 DR, Rotterdam, Netherlands, bakker at fsw.eur.nl

Identifiant numérique :
<10.1037/1072-5245.13.4.423 http://dx.doi.org/10.1037/1072-5245.13.4.423>

Lien ebscohost psyc_info :
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