[Dissonance] Van Gelderen et al. (2007)

[dissonance at psychologie-sociale.org]

_Référence complète :_
Van Gelderen, B., Heuven, E., van Veldhoven, M., Zeelenberg, M., & 
Croon, M. (2007). Psychological strain and emotional labor among 
police-officers: A diary study. /Journal of Vocational Behavior, 71/(3), 
446-459.

_Résumé :_
The authors examined the relationship between psychological strain, 
emotional dissonance and emotional job demands during a working day of 
65 Dutch (military) police officers, using a 5-day diary design. We 
hypothesized that emotional dissonance partly mediated the relationship 
between psychological strain at the start and at the end of a work 
shift. We also tested the mediating role of emotional dissonance between 
emotional job demands and psychological strain at the end of a work 
shift. Results of structural equation modeling analyses showed that 
psychological strain at the start of a work shift had a positive effect 
on the experience of emotional dissonance and psychological strain at 
the end of a work shift. Emotional dissonance partly mediated the 
relationship between psychological strain at the start and psychological 
strain at the end of a work shift. Results are discussed in light of 
conservation of resources theory (Hobfoll, S. E. (1988). The ecology of 
stress. New York: Hemisphere Publishing Corporation).

_Mots-Clés :
_psychological strain; emotional dissonance; emotional job demands; 
police officers
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